Terms and Conditions Casino3 – Your Rights, Responsibilities & Protections

These Terms and Conditions ("Terms") govern the use of the casino3 platform accessible via casino3.vu and its associated mobile app. These Terms apply to all users, whether registered as members or browsing the platform without an account.

By accessing, browsing, registering, or using casino3's services in any way, you expressly agree to be bound by these Terms, together with the Privacy Policy, Responsible Gaming Policy, and any game-specific rules that may be published from time to time by casino3.

Casino3 reserves the right to update or amend these Terms at any time without prior notice. However, we will endeavour to inform you of material changes via in-platform notifications or your registered email. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

To register and use casino3 services, you must meet all of the following eligibility requirements:

• Be at least 18 years old or have reached the age of majority under the laws of your location, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any territory that prohibits or restricts online betting activity.
• Not included on the list of individuals prohibited from playing due to fraud, self-exclusion, or a legal ruling.
• Acting in your own personal capacity and not on behalf of any third party.

Casino3 is not responsible for any losses incurred by anyone who registers without meeting the eligibility requirements above. Anyone who registers fraudulently by submitting false age information will face immediate account closure and forfeiture of all winnings.

Each individual is permitted to register only one casino3 account. Registering multiple accounts is strictly prohibited and will result in the closure of all related accounts and forfeiture of any balances or wins therein.

During Registration

You are required to provide truthful, accurate, and complete information during the registration process, including your full name, date of birth, active email address, and phone number. False or inaccurate information may result in account closure and cancellation of winnings.

Password Security

You are solely responsible for maintaining the confidentiality of your casino3 account password. Casino3 strongly recommends using a strong password (at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols) and enabling two-factor authentication (2FA) for added protection.

• Do not share your password with anyone, including family members.
• Log out of your account after every session, especially when using a public or shared device.
• Contact casino3 support immediately if you suspect your account has been compromised.

Casino3 accepts deposits and processes withdrawals through a range of approved payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, as well as valid Visa/Mastercard credit and debit cards.

Deposit

• Minimum deposit is MYR 10 for most payment methods.
• All deposits are processed instantly or within a few minutes depending on the chosen method.
• Casino3 does not charge any processing fees for deposits.
• Only payment methods in your own name are accepted. Deposits via third-party accounts are prohibited.

Withdrawal

• The minimum withdrawal is MYR 50.
• Withdrawal requests are processed within 1 to 24 hours on business days.
• Casino3 reserves the right to request identity verification (KYC) before approving any withdrawal, particularly for large amounts or new accounts.
• Withdrawals can only be made to the same payment method used for the deposit, subject to the limits of that method.

Casino3 offers a variety of bonuses and promotions from time to time for new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page. The general terms applicable to all casino3 bonuses are as follows:

• Each member is only eligible to claim each type of bonus once unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Casino3 reserves the right to void any bonus obtained through fraudulent means or abuse of the promotions system.
• The wagering requirement for bonuses is typically between 20x to 40x the bonus amount, depending on the type of promotion.
• Bonuses have a set expiry date. Unused bonuses within the specified period will be automatically forfeited.
• Casino3 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games offered at casino3 – including slots, live casino, fish shooting, bingo, and sports betting – are governed by game-specific rules available in the relevant help section. Some general principles apply to all games:

• The outcomes of all RNG-based games are final and cannot be disputed, unless there is a clear technical error.
• In the event of a technical disruption or system error during gameplay, casino3 reserves the right to void the affected round and return the original wager to the player.
• Casino3 uses an audited and certified random number generator (RNG) to ensure the fairness of every game.
• For live casino, results declared by the dealer are final, subject to video recording review in the event of a dispute.
• For sports betting, sport-specific rules published in the Sports section apply and override these general rules in the event of a conflict.

Casino3 employs a sophisticated monitoring system to detect suspicious or dishonest behaviour. The following activities are strictly prohibited and may result in immediate action including account closure without refund:

• Registering more than one account to manipulate the bonus or promotion system.
• Using software, bots, or any automated tools to influence or manipulate game outcomes.
• Colluding with other players to manipulate game outcomes, particularly in poker games or tournaments.
• Money laundering or using the casino3 platform for any illegal activity.
• Intentionally exploiting technical errors or system vulnerabilities without reporting them to casino3.
• Submitting false deposit or withdrawal information.
• Being abusive, threatening, or harassing customer support staff or other players.

Casino3 reserves the right to suspend or close any account at any time for the following reasons (not limited to):

• Violation of any section of these Terms and Conditions.
• Failure to pass the KYC verification process within the specified timeframe.
• Activity suspected of involving fraud or money laundering.
• Requests from relevant legal authorities.
• Requests by the player themselves through the self-exclusion or voluntary closure option.

If an account is closed due to a terms violation, casino3 reserves the right to forfeit any outstanding balance or pending winnings. If the closure is at the player's request or for neutral reasons (not a violation), any valid balance will be returned once the review is complete.

Players may close their own account at any time by contacting casino3 customer support. Voluntary closure requests will be processed within 3 to 7 business days.

Casino3 collects and processes your personal data in accordance with the Privacy Policy published separately at Privacy Policy page by using the casino3 platform, you consent to the collection and processing of your personal data for the following purposes:

• Account management and identity verification (KYC).
• Processing financial transactions and auditing records.
• Fraud prevention and platform protection.
• Service communications including transaction notifications and important updates.
• Platform improvements based on anonymised usage patterns.

Casino3 will not sell or rent your personal data to third parties for marketing purposes without your consent. Your data is protected using 256-bit SSL encryption and the latest technical security measures.

The casino3 platform is provided "as is" without any express or implied warranties. Casino3 makes no guarantee that the platform will always be available without interruption, though we strive to maintain the highest possible uptime.

Casino3 is not responsible for:

• Financial losses resulting from wagering outcomes, including situations where a player claims a technical error that cannot be proven.
• Indirect, incidental, or punitive damages arising from the use of or inability to use the platform.
• Delays or failures beyond casino3's control, including internet disruptions, third-party service failures, or natural disasters.
• Content or actions of third parties that may affect your experience on the casino3 platform.

Casino3's maximum liability to any player for any claim shall not exceed the total deposits made in the 30 days prior to the incident giving rise to that claim.

Casino3 reserves the right to amend, add, or remove any part of these Terms at any time. Material changes will be communicated to members via:

• In-platform notifications displayed when you log in after changes have been made.
• A notification email to the address registered in your account.
• Updating the "Last Updated" date shown at the top of this document.

It is your responsibility to review these Terms periodically. Continued use of the platform after a new version of these Terms is published will be considered full acceptance of all changes made.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the casino3 platform, please contact our support team, available 24 hours a day, 7 days a week.

The casino3 support team speaks Malay and English, reachable via live chat on the platform, or by email at [email protected], or through the support ticket system available in your account.

For complaints related to responsible gaming or self-exclusion requests, please refer to the Responsible Gaming for more information and available support resources.

Casino3 is committed to responding to all enquiries within 24 hours for email and less than 5 minutes for live chat during normal operating hours.